Hi, we are really happy to have you here 😀.
This will enable your very own self-service portal which ypu will find under 'My Area'. This is where you can capture a track your requests.
Note: This is a one time thing and it is worth it as the ticket history become quite useful over time and given that we allow employees from the same company to view all created tickets, this history has proved itself to be particularly usefull as a knowledgebase for the customer. The business specific IP is not lost.
The Practical Support Help Centre has three areas that should assist to resolve your issues.
The Knowledgebase
Resolutions to common questions and issues that we come across on a daily basis. As this is a new capability for us, the amount of content is not what we would prefer it to be. So please do do revisit the KB in future as we expect to flesh this area out quite rapidly.
The Community
They say it takes a village, the community allows users to interact with each other directly. Its the social thing we're all familiar with - chats , announcements, ideas. I'll refer you to the comment above re volume of data as the same situation applies.
My Area : Customers Self Service Portal
This is your area, it will show all communication and tickets specific to you, However this functionality will only work if you have registered an account at
Sign Up for your Help Centre Account and have Signed In
PS. You dont have to create your tickets here as every interaction creates a ticket, (its how we try to ensure that nothing falls throughthe cracks), hence
- if mail us at help@ practical.support, your mail creates a ticket.
- If you use the chat widget on any of our sites, the chat becomes a ticket.
- and because our chat widget also links to th messaging socials such as as WhatsApp,telgram or FB Messenger, those chats also create tickets.
I hope this gives you an idea of why we felt this capability was essential to deliver the level of service we aspire to.